Job position

The Trust’s respected 44 bed care home is recruiting for a full-time Quality, Systems and Risk Manager (ongoing position) to include a Deputy Manager (maternity cover) role, expected to be until July 2026.

This crucial role will suit a current care home Deputy Manager, and someone looking to use their digital/data skills to assist the Registered Manager with audits, compliance, quality assurance, risk reduction and benchmarking. It will provide an opportunity for an individual looking to progress to Registered Manager, and who may not yet have NVQ Level 5 but is working towards it or wishes to be funded to achieve it.

The successful candidate will report to the Registered Manager.

The Quality, Systems and Risk role covers:

• Audits
• Digital systems updates
• Developing KPIs and monitoring quality outcomes against KPIs
• Working with our Power BI and digital partners to ensure the home is operating effectively in both care and premises outcomes
• Reporting to the leadership team on key statistics including in governance meetings
• Review of new software, home enhancements and training on new products

The Deputy Manager (maternity cover) role covers (see attached current Deputy Manager job description for full role):

• Audits
• Medication management in liaison with the Assistant Manager
• Assisting manager with CQC notifications, safeguarding and incidents
• Periodic weekend cover
• Line management responsibilities of current Deputy Manager while on maternity leave
• Induction and training of the team
• Additional responsibilities normally carried out by the Deputy Manager

Salary £41,944 FTE expected to rise to c£44,000 in April 2026 subject to pay award determined in February 2026. The role is ideally 37.5 hours pw or we would consider 30 hours pw.

Apply today and help us provide the highest standards of care and service to our residents.

Job Purpose

• To support the Registered Manager in delivering outstanding care and ensuring full compliance with statutory and regulatory requirements.
• To lead on quality assurance, audit processes, digital systems, data analysis and risk management across the home.
• To contribute to the development of a caring, safe and supportive environment in which residents maintain dignity, individuality and independence.
• To provide operational leadership as Deputy Manager during the maternity cover period, ensuring continuity of management, safe care delivery, and effective staff supervision.
• To contribute towards Russell Churcher Court/Thorngate Churcher Trust being an employer of choice in the local area.

Key Responsibilities:

1. Quality, Systems and Risk Management

• Deliver the home’s audit programme, ensuring outcomes drive continuous improvement under direction of the Registered Manager.
• Maintain and update digital systems across care, medication, and building management platforms.
• Develop and monitor Key Performance Indicators (KPIs), analysing trends and reporting outcomes.
• Work with digital partners, including Power BI providers, to ensure accurate data capture and effective operational insights.
• Provide regular quality, risk and compliance reporting to the leadership team and governance meetings.
• Review new software, technology and home enhancements, supporting evaluation, implementation and staff training.
• Ensure that policies, procedures and practices meet or exceed regulatory and Trust standards and are disseminated effectively

2. Deputy Manager (Maternity Cover)

• Provide day-to-day operational support to the Registered Manager.
• Assist with management of safeguarding alerts, CQC notifications, incidents and investigations.
• Oversee medication management in liaison with the Assistant Manager.
• Carry out audits, spot checks, competency assessments and observational supervisions.
• Provide periodic weekend and on-call cover as part of the management rota.
• Lead induction, supervision and training of staff, ensuring high standards and compliance with required competencies.
• Undertake line management responsibilities of the existing Deputy Manager during the maternity leave period.
• Support with staffing, recruitment processes and performance management where required.

3. Professional Role

• Contribute to the development of good care practice, compliant with CQC requirements and Trust policies.
• Promote a warm, caring, and homely environment that supports individual resident needs.
• Support assessment and admission processes, working with external professionals, applicants, and families.
• Ensure the emotional and physical needs of residents are assessed, recorded and reviewed using digital care plans.
• Maintain regular communication with relatives and external professionals to ensure continuity of care.
• Champion safeguarding, mental capacity, DoLS and person-centred care throughout the home.

4. Management Responsibilities

• Support the Registered Manager in leading the care, domestic, kitchen and operational teams.
• Provide day-to-day supervision, mentoring and guidance to staff.
• Participate in staff meetings, supervisions, and performance discussions.
• Support staff training planning and delivery, ensuring compliance with mandatory and role-specific requirements.
• Maintain oversight of health and safety compliance, including moving and handling, fire safety and risk assessments.
• Reinforce Trust disciplinary and performance standards where required.
• Promote an open, supportive and collaborative team culture.

5. Administrative Responsibilities

• Ensure high standards of documentation across digital care, medication and audit systems.
• Support the maintenance of accurate resident records including assessments, reviews and care plans.
• Ensure the safe handling and recording of residents’ personal belongings and financial items kept in the safe.
• Support monitoring and reporting of building standards, equipment and maintenance needs.
• Assist with completion of staffing returns, time recording and administrative duties as required.
• Contribute to effective management of waiting lists, enquiries and admissions.

6. External Relationships

• Support preparations for regulatory inspections through audit evidence, reports and data analysis.
• Maintain professional relationships with external agencies including local authorities, GPs, pharmacists, training providers and contractors.
• Liaise with digital and data partners to ensure effective system functionality and staff training.
• Promote and maintain positive relationships with residents’ families and the local community.

Quality Control

• Ensure all practices comply with Trust policies, quality management systems and internal audit requirements.
• Monitor performance data, identify risks and implement improvement plans.
• Promote a culture of continuous quality improvement across the home.

General Responsibilities

• Act in accordance with the Employee Handbook, including policies on health & safety, safeguarding, confidentiality and data protection.
• Maintain personal training and development, including progressing towards or completing NVQ Level 5 where required.
• Maintain a high standard of personal presentation and professional conduct.
• Work flexibly, including weekends and shifts, as required by the needs of the home.

Person Specification (Summary)

Essential:

• Strong communication and interpersonal skills
• Proven organisational skills and ability to work under pressure
• Experience supervising/managing staff
• Excellent knowledge of health and safety, safeguarding, DoLS and CQC compliance
• Strong digital skills and experience with electronic care/medication systems
• NVQ Level 5 in Health & Social Care (or working towards)
• Ability to work with minimal supervision
• High attention to detail, reliability and integrity

Desirable:

• Higher-level management or health and social care qualifications
• Experience with Power BI or data-driven quality systems

Thorngate Churcher Trust is an equal opportunities employer and welcomes applications from all sections of the community.

No agencies please.