About our residential care

Apply for residential care

Latest developments in care

Join the Thorngate Churcher team

About our Russell Churcher Court facility

Russell Churcher Court in Melrose Gardens, Gosport is a modern purpose built residential care home providing a high standard of care to 44 residents including those living with dementia.
It was built in 1993 and has 44 self-contained flats, each flat having its own front door opening onto a corridor. Each accommodation comprises a large bedsitting room with an ensuite bathroom. Most rooms are south facing and some rooms have air conditioning installed.

Quote testimonial
The home is lovely and clean and bright, the food good and the staff are absolutely wonderful, they all care so much and make you so welcome.

Steve W

Work for Thorngate Churcher

Care

Senior Care Assistant – nights

Russell Churcher Court has a reputation as a friendly, respectful care home providing high quality professional care. We seek a qualified Senior Care Assistant (nights) to add to the excellence of the care team.
Find out more
Care

Care Assistant – nights

Nights
Russell Churcher Court is recruiting a care assistant (nights). We offer excellent rates of pay and an opportunity to work and train with a great team.
Find out more
Join the Thorngate Churcher team

SEE ALL JOB VACANCIES

Benefits of our residential care

Furnish your own room

We encourage all our residents to furnish their ensuite rooms with their own furniture and belongings to help ease the transition from their old home to their new one.

Experienced management

The home has an experienced management team and care is taken to ensure that the focus is on the individual needs of each resident.

Staffing commitment

The staffing ratios are consistently good and the balanced rotas highlight well trained staff, skill levels and multi-disciplinary teams.

Care Quality Commission

As a registered provider of residential care, Russell Churcher Court is subject to the regulatory oversight of the Care Quality Commission (CQC).

Concerns and complaints

Many people are reluctant to complain. We aim to provide a great home and professional, compassionate, caring service through our own determination to follow best practice.

Sometimes we may miss something, or you might be able to think of how we could do something better. Perhaps we may have fallen short of your expectations. Should this happen we want you to speak up, so that we can resolve any issues and improve the service we offer, as quickly as possible.

For any concerns or complaints please complete our online form and for further details of the process please see our FAQ (Frequently Asked Questions)

How to contact us

A complaint can be made by using our online form, telephone, in writing, by email or in person. The Trust will respond in writing, usually via email.

Complaints should be addressed to:

Lukasz Irzabek, Registered Manager, Russell Churcher Court, Melrose Gardens, Gosport PO12 3BE

Telephone 023 9252 7600

Email info@thorngate.org.uk

Procedure

Complainants will receive an acknowledgement within 72 hours. In this acknowledgment we will let the complainant know who will be investigating the complaint.

A complaint must be made no longer than 12 months after the date of an incident, or when the matter first came to the attention of the complainant.

Timeframe

Our expected turnaround/resolution time is 28 days or less, and this will be advised in our initial response to the complaint.

All complaint investigations should be completed within six months unless a different timescale has been agreed. This should only be done when there is a good reason for it.

If, after you have received a response from the Registered Manager, you consider the complaint has not been resolved to your satisfaction, you may refer the matter to the Chief Executive.

Menu