Russell Churcher Court in Melrose Gardens, Gosport is a modern purpose built residential care home providing a high standard of care to 44 residents including those living with dementia.
It was built in 1993 and has 44 self-contained flats, each flat having its own front door opening onto a corridor. Each accommodation comprises a large bedsitting room with an ensuite bathroom. Most rooms are south facing and some rooms have air conditioning installed.
Sometimes we may miss something, or you might be able to think of how we could do something better. Perhaps we may have fallen short of your expectations. Should this happen we want you to speak up, so that we can resolve any issues and improve the service we offer, as quickly as possible.
For any concerns or complaints please complete our online form and for further details of the process please see our FAQ (Frequently Asked Questions)
Complainants will receive an acknowledgement within 72 hours. In this acknowledgment we will let the complainant know who will be investigating the complaint.
A complaint must be made no longer than 12 months after the date of an incident, or when the matter first came to the attention of the complainant.
Our expected turnaround/resolution time is 28 days or less, and this will be advised in our initial response to the complaint.
All complaint investigations should be completed within six months unless a different timescale has been agreed. This should only be done when there is a good reason for it.
If, after you have received a response from the Registered Manager, you consider the complaint has not been resolved to your satisfaction, you may refer the matter to the Chief Executive.
