Our Russell Churcher Court residential care home

Situated in an attractive, quiet residential area, Russell Churcher Court in Melrose Gardens, Gosport is a comfortable, modern purpose-built residential care home providing a high standard of care to 44 residents including those living with dementia.

Each resident has their own large, self-contained bed/sitting room with an ensuite bathroom, kitchenette and air conditioning. Residents are encouraged to bring personal possessions to make it feel like home. Most rooms are south facing, and all are light and airy.

The home is purpose built, incorporating the latest technology, modern systems and best practice. Professionalism and care standards are of the highest level and we provide a welcoming, warm, happy and friendly environment for the residents who also enjoy a full calendar of varied activities, entertainment and trips.

Staff in the modern kitchen provide tasty, healthy meals made from the best fresh and predominantly locally sourced ingredients. Menus, based on seasonal produce, are prepared by our professional catering staff. We have an experienced management team and care is taken to ensure that the focus is on the individual needs of each resident. The staffing ratios are consistently good and the balanced rotas highlight well trained staff, skill levels and multi-disciplinary teams.

We have a good range of communal spaces. The light and spacious lounge has doors opening onto the garden. The large dining room is used for many of the social activities as is the conservatory. In addition, the gardens are a relaxing comfortable space and available to be enjoyed by residents.

We accept both privately funded and local authority funded residents.

Quote testimonial
The home is lovely and clean and bright, the food good and the staff are absolutely wonderful, they all care so much and make you so welcome.
Steve W

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Benefits of our residential care

Furnish your own room

We encourage all our residents to furnish their ensuite rooms with their own furniture and belongings to help ease the transition from their old home to their new one.

Experienced management

The home has an experienced management team and care is taken to ensure that the focus is on the individual needs of each resident.

Staffing commitment

The staffing ratios are consistently good and the balanced rotas highlight well trained staff, skill levels and multi-disciplinary teams.

Care Quality Commission

As a registered provider of residential care, Russell Churcher Court is subject to the regulatory oversight of the Care Quality Commission (CQC).

Concerns and complaints

Many people are reluctant to complain. We aim to provide a great home and professional, compassionate, caring service through our own determination to follow best practice.

Sometimes we may miss something, or you might be able to think of how we could do something better. Perhaps we may have fallen short of your expectations. Should this happen we want you to speak up, so that we can resolve any issues and improve the service we offer, as quickly as possible.

For any concerns or complaints please complete our online form and for further details of the process please see our FAQ (Frequently Asked Questions)

How to contact us

A complaint can be made by using our online form, telephone, in writing, by email or in person. The Trust will respond in writing, usually via email.

Complaints should be addressed to:

Fiona Taylor, Registered Manager, Russell Churcher Court, Melrose Gardens, Gosport PO12 3BE

Telephone 023 9252 7600

Email info@thorngate.org.uk

Procedure

Complainants will receive an acknowledgement within 72 hours. In this acknowledgment we will let the complainant know who will be investigating the complaint.

A complaint must be made no longer than 12 months after the date of an incident, or when the matter first came to the attention of the complainant.

Timeframe

Our expected turnaround/resolution time is 28 days or less, and this will be advised in our initial response to the complaint.

All complaint investigations should be completed within six months unless a different timescale has been agreed. This should only be done when there is a good reason for it.

If, after you have received a response from the Registered Manager, you consider the complaint has not been resolved to your satisfaction, you may refer the matter to the Chief Executive.

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Russell Churcher Court does not currently have any care assistant vacancies but we hold a talent list and we are always interested in hearing from those looking for a new opportunity.
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