We are committed to being open, transparent and accountable to our residents, and making it easier for them to find information about their home and the services they receive.
We’ve brought important information about our housing services together in one place, so you can find what you need without having to ask.
The Social Tenant Access to Information Requirements (STAIRs) introduce new requirements for registered providers of social housing to make information about the management of our homes readily available to our residents.
We’ve organised the information into clear sections to make it easy to navigate. We’ll regularly review and update this page to make sure the information remains accurate and add new information when required.
We will make information available about how Thorngate Churcher Trust is governed and how important decisions are made. This will include, where applicable:
Find information on our mission, vision and strategic objectives on our website.
Read about our board structure and membership here.
Read about our executive team here.
You can read about resident involvement in our Housing Residents’ Handbook on page 22.
We will make information available about how we use our resources to provide and manage social housing. This will include, where applicable:
You can read about our value for money reporting in our Annual Report.
You can read about our rents and service charges here.
You can read about our housing stock here
And here’s information about our four housing developments.
We report on health and safety matters and our performance against Tenant Satisfaction Measures within the Residents’ Survey Report.
You can read our latest Complaints Report here.
You can read about our performance against Tenant Satisfaction Measures in our Resident Satisfaction Survey report here.
Information will be available about the services that we provide to residents, including:
You can apply for a home here.
You can read about our rent and payments information in our Housing Residents’ Handbook here.
You can read about housing repairs in our Housing Residents’ Handbook here.
You can read about raising housing complaints on our website here.
You can read about resident involvement in our Housing Residents’ Handbook.
You can find contact information here.
Residents can also speak to their warden.
You can find information about reporting repairs or other concerns here.
